The operating environment perceived by travellers

Thanks to digital technology, mobile phone ownership and the use of apps in various daily activities, operators can improve the quality of service of their transport networks, particularly through ticketing (pricing) and the passenger information system. The same applies to on-road equipment (stops, connections, terminus, etc.) which must be visible and accessible.

Related questions

  • Do the technical specifications for the future bus mention the pre-equipment of the vehicle compatible with the current Système actuel d’Information des Voyageurs (traveller information system) or with a planned system?
  • In both cases, have the checks been made to ensure that these systems are compatible with the Système d’Aide à l’Exploitation (operational assistance system) in place or a planned SAE?
  • Has a fare modernisation project been undertaken with a ticketing system that is the same for all network routes, and the introduction of electronic tickets and mobile payment in particular?
  • In the aforementioned cases, has an in-depth analysis been undertaken of the need and the cost-effectiveness of these projects?
  • Has a programme been drawn up to modernise the facilities and installations on roads with the following objectives: visibility of and accessibility to stops, integration of the aforementioned “system” facilities?
  • Are plans in place for an efficient user interface that is accessible online and through a mobile app?


  • The next step: Passenger information (network map, smartphone apps, timetables, brand identity guidelines and network name)