The environment of the operation covers a set of measures, systems, equipment and installations for the use of passengers, and possibly other road users (including pedestrians) and the network operator. These include Systèmes d’Information des Voyageurs (passenger information systems), terminus layouts and stops, safety equipment, ticketing, as well as support systems for the design of the transport offer and operational assistance. Their optimisation is part of the transport offer development and improvement policy.

The renewal of all or part of the bus fleet with modern vehicles and the creation of routes facilitate these initiatives to modernise the operating environment.

In addition, the opportunities associated with digital technology create new prospects for optimising operations and improving the service offered to users.